Frequently Asked Questions
This page addresses common questions about Monvoy pieces, ordering, and ownership.
If you need further clarification, please contact us — we’re happy to help.
Product
What materials are used in Monvoy pieces?
Monvoy pieces are made using carefully selected leathers and durable metal components, chosen for how they feel, perform, and age over time. Materials are selected with longevity in mind rather than surface perfection or short-term appearance.
Are Monvoy pieces handmade?
Yes. Each piece is cut, assembled, stitched, and finished by hand in small runs, allowing close attention to proportion, construction, and detail.
Do you offer personalisation?
Personalisation is available on selected pieces. Where offered, initials are applied discreetly and with restraint, designed to complement the object rather than dominate it. Please refer to individual product pages for availability and placement options.
How durable are Monvoy leather goods?
Monvoy pieces are designed for daily use. Reinforced construction, considered stitch placement, and material selection ensure durability while allowing the leather to develop character over time.
Ordering & Payment
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, and Shop Pay through our secure checkout.
Is it safe to order online?
Yes. All payments are processed through encrypted, secure systems to protect your personal and payment information.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. We’ll always try to assist before production or dispatch begins, though changes are not guaranteed once an order is underway.
Shipping
Where do you ship?
We ship internationally. Shipping costs and delivery times vary by destination and are shown at checkout.
How long does delivery take?
Delivery times depend on destination and whether the item is personalised. Estimated delivery windows are provided at checkout and in your order confirmation.
Do you offer free shipping?
Free shipping thresholds may be offered occasionally or for specific regions. Current shipping details are shown at checkout.
Returns & Exchanges
What is your return policy?
Unused, non-personalised items may be returned within 30 days of delivery, provided they are in original condition. Personalised items are made specifically for you and are not eligible for return.
How do I return or exchange an item?
Please contact us before returning an item. We’ll provide instructions and ensure the process is straightforward.
Who covers return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. In such cases, we will arrange a replacement or refund.
Materials & Responsibility
How does Monvoy approach sustainability?
Our approach centres on longevity. By designing fewer, well-considered objects made to last, we reduce waste and avoid disposability. Materials and production volumes are chosen carefully, with restraint built into the process.
Are Monvoy pieces ethically made?
We work in small-scale production and prioritise responsible sourcing and fair working practices. Quality, accountability, and consistency guide our approach.
Do you offer non-animal materials?
Some collections may explore alternative materials where they meet Monvoy’s standards for durability, performance, and longevity. Material details are always listed on individual product pages.
Further Questions
If your question isn’t answered here, please contact us directly.
We’re always happy to provide clarity.